Boston Scientific
How Boston Scientific uses zPaper to streamline patient authorizations
How Boston Scientific Streamlined Authorization Workflows and Gained Real-Time Visibility with zPaper
Client: Boston Scientific
Industry: Healthcare & Life Sciences
Solution: zDocument360 (zPaper Collect) by zPaper
Key Result: Streamlined document workflows, improved compliance, and real-time analytics
About Boston Scientific
Founded in 1979, Boston Scientific Corporation (NYSE: BSX) is a global medical device leader headquartered in Marlborough, Massachusetts. The company partners with physicians worldwide to deliver life-changing therapies that improve patient outcomes across a wide range of medical specialties.
At the heart of Boston Scientific’s mission is ensuring timely patient access to therapies. One critical area of focus was processing patient authorizations and insurance approvals quickly and efficiently.
The Challenge
Tedious Authorization Workflows Were Slowing Down Patient Access
Before implementing zPaper and Salesforce, Boston Scientific’s authorization process was a fragmented maze:
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Export case data from CRM to the desktop
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Attach documents to email and route through the fax server
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Wait for fax confirmation
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Download and print the document as a PDF
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Upload the file back into the CRM
This multi-step, error-prone process was not only time-consuming but also lacked visibility. The team relied on two separate fax solutions, neither of which integrated with Salesforce or met HIPAA-compliant document handling standards.
"We needed more than just another fax tool; we needed a secure, integrated document solution that could scale with our business."
The Solution
Integrated, Compliant, and Insightful: A Modern Document Journey with zPaper
After adopting Salesforce, Boston Scientific needed a document automation platform that could scale authorization workflows while ensuring compliance, traceability, and operational insight. That’s where zPaper’s platform came in.
Why Boston Scientific Chose zPaper:
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Tight Salesforce Integration: Native document handling within the CRM
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HIPAA & HITRUST Compliance: Secure transmission and SLA tracking, instilling trust across each touchpoint
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Real-Time Activity Insights: Visibility into each step of the document journey and proactive fax delivery insights
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Fewer Manual Steps: Streamlined document routing, sending, and archiving
Now, with zPaper:
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Outbound documents are created and sent directly from Salesforce to insurance carriers
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Inbound faxes are received into Outlook and auto-uploaded to Salesforce
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Documents are auto-tagged and associated with the correct case files
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Teams can track everything in real time with actionable analytics
"zPaper enhanced our business processes and reduced the time and cost to complete each step. The implementation was seamless, and the support team was incredibly responsive."
The Results
From Lagging to Leading: Smarter, Faster Document Workflows
Since deploying zPaper, Boston Scientific has transformed its patient authorization and approval process from cumbersome to seamless.
Real-Time Visibility
Analytics dashboards give teams insight into delivery status, turnaround times, and bottlenecks—enabling continuous improvement.
Operational Efficiency
What once took multiple platforms and manual interventions is now handled in a single, integrated flow inside Salesforce.
Compliance Confidence
With secure document handling, delivery verification, and full HIPAA and HITRUST compliance, Boston Scientific can meet SLAs with confidence.
Enterprise-Wide Scalability
The company was so satisfied with the results, it recommended zPaper to its subsidiary, BSCI Latin America, to replicate the success.
A Platform That Scales with Your Mission
With zPaper, Boston Scientific turned a resource-intensive process into a strategic asset, giving internal teams the tools they need to move faster, operate securely, and scale confidently.
Its Time to Modernize Your Healthcare Document Workflows
zPaper’s Salesforce-native, multi-channel document automation platform helps leading medtech and healthcare companies streamline workflows, reduce cost, and maintain compliance - all in one platform.
Connect with a solutions expert to learn more.