---
title: How Baylor Scott and White Achieved Closed-Loop Referral Communication with zPaper
description: Read how Baylor Scott & White automated its referral workflows using zPaper and Salesforce to improve communication, increasing follow-up rates by 50%, and enabling a closed-loop document journey for better patient care.
---

[zPaper Resources ](https://resources.zpaper.com)

# [How Baylor Scott and White Achieved Closed-Loop Referral Communication with zPaper](https://resources.zpaper.com/land/case-study-baylor-scott-and-white)

 Written by [Corey Washington](https://resources.zpaper.com/author/corey-washington) | Jul 29, 2025 4:05:53 PM

[View full post](https://resources.zpaper.com/land/case-study-baylor-scott-and-white)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Corey Washington"
  },
  "dateModified" : "2026-02-20T21:30:44.007Z",
  "datePublished" : "2025-07-29T16:05:53Z",
  "headline" : "How Baylor Scott and White Achieved Closed-Loop Referral Communication with zPaper",
  "image" : {
    "@type" : "ImageObject",
    "height" : 1310,
    "url" : "https://7181179.fs1.hubspotusercontent-na1.net/hubfs/7181179/Zpaper_November2024/images/Baylor-Scott-and-White.jpg",
    "width" : 2000
  },
  "mainEntityOfPage" : "https://resources.zpaper.com/land/case-study-baylor-scott-and-white",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60,
      "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
      "width" : 60
    },
    "name" : "zPaper Resources"
  }
}
```